Payments

What payment methods do you accept ?
  • We accept payments via Visa, MasterCard or Netbanking.
  • We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a conveyance charge associated with it. For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.
Is it safe to shop online using my Debit card or Credit Card ?
  • All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here !
What is the process for Cash On Delivery (COD) purchase ?
  • When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched.
  • If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.( cash on delivery option is available only in Mumbai as of now )
Is there a purchase limit for a Cash On Delivery purchase ?
  • Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking or Creditcard.
How can I pay if COD option is not available on my address ?
  • If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don't have a NetBanking or Debit Card option please contact your bank for Debit Card/Credit Card issue.
  • YOU CAN ALSO DO A RTGS/NEFT TRANSACTION
Are there any hidden charges?
  • There are absolutely no hidden charges. Any octroi or sales tax is actually borne by geniecart.com You pay only the amount that you see in your order summary.
What should I do if my payment fails ?
  • In case of a payment failure, please retry ensuring Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on salesgeniecart@gmail.com.com or please give us a call on +91 22 6558 4153  with your order
Why is tax being charged ?
  • Tax represents Value added tax (VAT) or Central Sales Tax (CST) that is collected and deposited by geniecart.com to the government authorities.
 
How is the tax amount calculated ?
  • Geniecart.com ( Geniesoftsystem pvt.ltd ) is bearing tax for all products. Only in exceptional products the tax shall be charged to the customer ( depending on the products )
 
Will tax amount be refunded in cases I return/cancel my order ?
  • Yes. In case of refund/cancellation the entire amount, including the tax collected, is returned. In case only a part of your order is returned, tax amount charged corresponding to those items also will be refunded.
 
Do you accept International Card ?
  • Yes. We are one of the very few online shopping sites in India that doesn't create geographical boundaries in the world of fashion.
  • Your Billing Address has to be the same as your shipping address. There is no upper limit to an order value placed using an International card. geniecart.com doesn't believe in limiting one's shopping desires around the globe .