Cancellation & Returns

www.geniecart.com believes in  helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on www.geniecart.com ?

Unfortunately, If you have to cancel an order, please do so within 24 hours of placing the order.  E-mail us at salesgeniecart@gmail.com or call us on +91-2265584153

How to return / cancel product?

Kindly email us your order No. at salesgeniecart@gmail.com. Our logistic partner will pickup from your delivered address.

For outright cancellations by you :

If you cancel your order before your product has been shipped, we will refund the entire amount.

If the cancellation is after your product has been shipped?

If you have received the product, it will be eligible for Money Back Replacement only in cases where there are Manufacturing Defects in the product.

Refund Policy:

There shall be no refund if the product ordered is delivered in proper condition , However if there is a manufacturer's defect in the product we shall refund the money in the same form it was paid within 10 working days from the date of return .

Return Policy ?
  • THERE IS NO MONEY BACK RETURN POLICY.
  • HOWEVER WE SHALL PROVIDE YOU AN EXCHANGE VOUCHER TO SHOP ON OUR WEBSITE WWW.GENIECART.COM WITH A GIVEN VALIDITY of 3 MONTHS 
  • THE ABOVE VOUCHER OF EXCHANGE SHALL BE GIVEN ONLY IF THE RETURN EXCHANGE REQUEST COMES WITHIN 7 DAYS OF THE PRUCHASE OF THE PRODUCT .
  • IN CASE OF A DEFECT IN A PRODUCT FROM A MANUFACTURER'S END WE SHALL REFUND YOU THE ENTIRE AMOUNT IN THE SAME WAY THE PAYMENT HAS BEEN MADE WITHIN 10 WORKING DAYS FROM THE DATE OF RETURN .
Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays

Do you ship internationally ?

YES WE DO SHIP INTERNATIONALLY , THE SHIPMENT AGAIN DEPENDS ON THE PRODUCT , IF IT'S A REGULAR PACKAGE IT SHALL TAKE 7-9 BUSINESS DAYS IF ITS A BULKY PACKAGE IT MAY TAKE 15-20 BUSINESS DAYS

 
Tracking

Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below